Hoffman Amplifiers Tube Amplifier Forum

Forum and Web site Stuff => Forum Issues and Information => Topic started by: jojokeo on March 09, 2017, 02:21:42 pm

Title: stopped receiving email notifications
Post by: jojokeo on March 09, 2017, 02:21:42 pm

Hi Doug,

I've noticed that I've stopped receiving email notifications to any threads of which I've replied ever since the middle of February for some reason? I've done nothing I'm aware of to cause this. Thanks for your help in advance-

Title: Re: stopped receiving email notifications
Post by: pompeiisneaks on March 09, 2017, 02:47:19 pm

Although Doug may know if there are issues on his end, it's possible your email service or email client are blocking it a spam?  See if you can put in a support ticket with whoever manages your email (gmail, hotmail yahoo etc?) and ask if email from hoffmanamps or el34world are being blocked?

Now that I think about it, though, I don't know if I've seen any email for a long time either?  I looked at mxtoolbox.com for el34world.com and it sees no issues, no blacklists etc. 

~Phil

Title: Re: stopped receiving email notifications
Post by: EL34 on March 09, 2017, 03:11:35 pm

Yep, Comcast and MSN keeps putting my server on a block list for some stupid reason
The forum does not send out spam emails
the only emails it sends if if members want email notifications

I am tired of dealing with them
I go to their site all the time and fill out the form to unblock my server
I suggest getting a maybe a hotmail or some other account for forum emails

Here's the message on your emails
I blanked out the real email address

   Recipient: [SMTP:xxxx@msn.com (http://el34world.com/Forum/smtp:jojokeo@msn.com)] Reason: 550 SC-001 (COL004-MC2F23) Unfortunately, messages from 166.63.127.229 weren't sent. 
Please contact your Internet service provider since part of their network is on our block list. 
You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors (http://mail.live.com/mail/troubleshooting.aspx#errors). 

Title: Re: stopped receiving email notifications
Post by: EL34 on March 09, 2017, 03:17:28 pm

Hotmail too
I blanked out the real email address

MailEnable: Message could not be delivered to some recipients. 
The following recipient(s) could not be reached: 
Recipient: [SMTP:xxxxx@hotmail.com (http://el34world.com/Forum/smtp:jmilova@hotmail.com)] Reason: 550 SC-001 (BAY004-MC2F12) Unfortunately, messages from 166.63.127.229 weren't sent. 
Please contact your Internet service provider since part of their network is on our block list. 

You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors (http://mail.live.com/mail/troubleshooting.aspx#errors).

Title: Re: stopped receiving email notifications
Post by: pompeiisneaks on March 09, 2017, 05:23:27 pm

Some of those vendors have bad code that detects what is spam, and get a lot of false positives.  On top of that, they prefer if you use some of the newer anti spam technologies like SPF and DKIM etc.  You may want to at least add an SPF record to your dns to make your server look more acceptable.  (I've done email as a job for many many years, and had my own mail server up 'daviszone.org' since '99).

~Phil

Title: Re: stopped receiving email notifications
Post by: EL34 on March 10, 2017, 07:43:14 am

Thanks Phil
I'll ask my cloud server host about this

I did have them add a PTR record because some bounced emails servers were requesting that

Title: Re: stopped receiving email notifications
Post by: jojokeo on March 10, 2017, 10:05:52 am

Thanks Doug,
I checked my "safe senders" list and el34world.com was already included. I added hoffmanamps.com just to see what happens? You were not included in any junk or block senders lists. None of the email replies have ever been found in any spam folders. That would've been easy enough to find and un-mark as spam...however, I just plain stopped receiving any emails from your site what so ever suddenly.

I can change the email association if I have to but I prefer not to and want to try to fix this but it may not be on my end either way? I have created a few contacts to include el34world and hoffmanamps just in case also. What a cluster f- this stuff is...

Title: Re: stopped receiving email notifications
Post by: EL34 on March 10, 2017, 10:07:56 am

It's nothing you can do, your ISP is blocking them and they never even get to your spam folder

Title: Re: stopped receiving email notifications
Post by: pompeiisneaks on March 10, 2017, 11:19:57 am

Quote from: EL34 on March 10, 2017, 07:43:14 am

Thanks Phil
I'll ask my cloud server host about this

I did have them add a PTR record because some bounced emails servers were requesting that

Yup that will definitely be a cause too.  If they offer TLS for the mail server(s) as well, some sites consider that a mandatory thing, but a lot less than say SPF.

~Phil