... I don't really want to open it up if there is nothing wrong with it. ... Would I be out of line if I told the guy that it seems ok to me and to go get a pedal (like a Rat, we all had them) if he wants those sounds? What would you guys do?
If it were me, I'd tell the guy the amp is working exactly as is was built to work, and advise him to buy a Rat or one of the other ba-jillion distoriton pedals to get the sound he wants.
Assume for a moment there actually
is a problem with his amp: if you can't replicate the problem, how can you fix it?
Assume there is
no problem with the amp, but the owner
thinks it should sound some way other than it does: you'll likely never make the owner happy, unless he is very experienced and/or you get extremely lucky.
What I mean is you'll be fighting to try to match an idea in his head. *IF* he has played an a range of amps and knows without a doubt that a specific amp does exactly what he needs (and tells you what that is), you'll spend a lot of time guessing wrong and spinning both your wheels. Of course, if he can say "Brand X's model ____ is
exactly the sound I'm looking for," there is a logic to telling him to sell the amp he has and buy the one he knows works.
All that said, if you two are good friends and can communicate well (and there is no time crunch), you might be able to go back and forth tweaking the amp to his taste. This really requires time, and someone who can very clearly articulate what they want and how that is different from what they have.