> +15 and -15 supplies are not on that page.
R20 Z1 R21 Z2 make +/-15V.
> very low voltages downstream of D10a, D10b
Q11 Q12 are "supposed" to do that, maybe at power-up, certainly at power-down (these amps would thump explosively), and when over-heated.
> Q11 and Q12 were tested
But are there any voltages on them??
I suspect you will find Q11 Base at negative 0.6V. In happy operation, PTC keeps a negative bias small and R33 E9 Z5 give a positive bias to overcome this; R40 adds a little.
> I am not well versed with SS
Maybe you should learn; but I'm not going to write the book. Self and Cordell did, but didn't touch QSC's mute/thermal scheme.
And cut to the end of the story--- these were not that-good amps when new, they failed a LOT. You may find that entire power channels come out on 4 screws for easy exchange; this was QSC's "fix" for frequent failures. I would strongly suspect you have BIG troubles once you get past the shut-down protection. While a general SS background gives a start on most power amp diagnosis, these QSC use a strange floating-supply output stage which requires you to think upside down and inside out. (I know: I invented that topology independently, had it on the chalkboard for a year, and decided it was just too ugly.)
Replace E9 on general suspicion.
If the amp is not-hot, tack 100 Ohms across PTC in case it has gone sour. Don't make it work hard this way, just to see if it un-mutes.
If Q11 Base is *not* negative 0.6V, then Q11 Q12 are suspect. However they "should not" fail unless something else has gone bad.