Gotcha, but what I'm saying is that is that he is not running the amp flat out. He says (i only have his word) that it runs the amp at 30% volume...
The "30% volume" is somewhat meaningless, because we don't know exactly how much power the amp is kicking out at that point.
"30%" on a linear taper pot is the same as ~75% on a log taper pot. And Volume-knob-setting doesn't account for more-signal at the Input jack leads to more-drive at the output tubes, regardless of exactly where the Volume control is pointing.
Scroll past the text & look at the
graphs Aiken posted here. Class AB amps have their highest tube-dissipation happening before the amp is full-tilt.
I read Aiken's replies on the thread Tubeswell linked. To me the takeaway wasn't "you should get more-balance" but that "you should increase the load impedance to reduce the peak plate current." Or reduce supply voltage, but that might not be the easiest route.
The Tone King Ironman is not a typical "attenuator": it is just a transformer with many taps that reduces how much voltage (and therefore power) goes to the attached speaker(s). Unlike the Ironman & Ironman II, this one is 8Ω only.
So what load is your customer running the amp at? Is both your rebuilt-version's output & the customer's speaker loading 8Ω? Is the burned screen resistor the only damage? or does that side redplate, too?
Do you want to simply reduce drive to that side by splitting the plate load resistor into 2 parts (for example, 33kΩ and 56kΩ in place of a 100kΩ resistor) to "turn down" the driving voltage to that side?
As an example of that last bit, look at the
6G3 Deluxe, and the 12AX7 stage where the two channels are mixed. The plate load is really 100kΩ + 15kΩ = 115kΩ total, but the junction of these resistors is where the coupling cap is attached.
- 100kΩ & 15kΩ are a voltage divider: 15kΩ/(100kΩ+15kΩ) = 13% of the stage's output gets sent to the phase inverter.
Attenuated or not, you're gonna have to crank this amp through its range of output power, and see the plates & screens stay safe. If you choose to "turndown" the drive to a side, you'll have to experimentally determine what is needed to keep things from overheating.